1
Exit via Door 8
Locate the terminal exit
After collecting your luggage and clearing customs, exit the terminal through Door 8, located opposite Currency Exchange on your right.
Pick-up & Return Guide – Auckland Airport
Arriving at Auckland Airport? Watch Auckland Airport’s official video to learn how to find the off-site shuttle transfer area. Then follow our step-by-step instructions below for your terminal to meet the A Rentals shuttle.
Video: Auckland Airport’s guide to finding the off-site shuttle transfer area. Please follow the A Rentals terminal-specific instructions below for your shuttle pick-up details.
Free Airport Shuttle
Complimentary transfers between Auckland Airport and our branch.
Branch Operating Hours
8:30 AM – 7:00 PM
Complimentary airport shuttle service operates from 8:30 AM to 6:30 PM.
After-hours Service
Vehicle pick-up and return are available outside operating hours by prior arrangement. Additional fees apply. Please check your after-hours instructions email for details.
Auckland Airport Pick-up Instructions
Arriving at Auckland Airport? Select your arrival terminal below and follow our step-by-step guide to find the A Rentals shuttle pick-up point.
International Terminal Pick-up
Follow these three steps after collecting your luggage and clearing customs.
2
Follow Shuttle Signs
Walk past Novotel Hotel
After exiting the terminal, you will see the Off-site Shuttle Transfers sign. Follow the arrows and walk along the covered walkway to the shuttle pick-up point. Along the way, you will pass Novotel Hotel.
3
Meet A Rentals Shuttle
Contact us at the pick-up point
Upon arriving at the Off-site Shuttle Transfers pick-up point, please contact us. We will send a shuttle to pick you up and take you to our branch for vehicle collection. Simply cross the pedestrian crossing and wait on either side of the third lane.
☎ Call Shuttle: 09 600 6660Complimentary airport shuttle: 8:30 AM – 6:30 PM. View operating hours and after-hours information.
Important: Please contact A Rentals when you arrive at the shuttle pick-up point. Our team will arrange your transfer to the Auckland branch.
Domestic Terminal Pick-up
Follow these three steps after collecting your luggage at Auckland Domestic Terminal.
1
Exit Near Jetstar
Gate 9 or Gate 10
After collecting your luggage, locate the Jetstar check-in counter and exit the terminal through Gate 9 or Gate 10.
2
Cross to Pick-up Area
Walk to the pick-up area
After exiting the terminal, walk along the pedestrian crossing and proceed to the Off-airport pick-up area.
3
Meet A Rentals Shuttle
Contact us at the pick-up area
Upon arriving at the Off-airport pick-up area, please contact us. We will send a shuttle to pick you up and take you to our branch for vehicle collection.
☎ Call Shuttle: 09 600 6660Complimentary airport shuttle: 8:30 AM – 6:30 PM. View operating hours and after-hours information.
Important: Once you reach the Off-airport pick-up area, please call A Rentals. Our shuttle will take you to the branch to collect your vehicle.
Auckland Airport Return Instructions
Returning your rental vehicle at Auckland Airport? Follow these three simple steps to return your vehicle and get to the airport.
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Drive to Our Branch
Please return your vehicle to our Auckland Airport branch at 27 Aintree Avenue, Māngere, Auckland 2022 .
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Park & Return the Keys
Park your vehicle in our parking lot and hand the keys to a member of our staff.
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Take the Airport Shuttle
Once our staff has completed the vehicle inspection, you can take our shuttle to Auckland Airport.
Complimentary airport shuttle: 8:30 AM – 6:30 PM. Branch operating hours are 8:30 AM – 7:00 PM. View operating hours and after-hours information.
Important Information
Please check our operating hours and airport shuttle service hours before your pick-up or return.
Before You Arrive
Branch Operating Hours
8:30 AM – 7:00 PM
Complimentary Airport Shuttle
8:30 AM – 6:30 PM
Please note: Branch operating hours and complimentary airport shuttle service hours are different. The branch is open until 7:00 PM; complimentary airport shuttle service operates until 6:30 PM.
After-hours pick-up and return: To arrange for pickup or drop-off outside of standard hours, please notify us at least 24 hours in advance, and a fee of $65 will apply.
Pick-up & Return FAQs
Find answers to common questions about collecting and returning your rental vehicle.
Does A Rentals provide airport shuttle services?
All A Rentals locations are near the airport, and we offer complimentary airport shuttle services during office hours (8:30 AM – 6:30 PM).
Is it possible to pick up or drop off the car outside of office hours?
Yes, it is possible. To arrange for pickup or drop-off outside of standard hours (8:30 AM – 7:00 PM), please notify us at least 24 hours in advance, and a fee of $65 will apply.
What are the requirements for a driving licence when hiring a car?
To hire a car, you must hold a valid, full driving licence. If your licence is not in English, you will need to provide an NZTA-approved translation or an International Driving Permit alongside your original licence. You must present a physical copy of these documents when picking up your rental car.
You must present your original physical driver licence when picking up your rental car and carry it at all times while driving in New Zealand. The New Zealand Police may require the original licence to verify its validity.
For more information on Digital Driver Licences:
What are the credit card requirements when renting a car? Do I need to pay a deposit?
The primary driver needs a valid Visa or Mastercard credit card. According to our policy, the renter, driver, and credit card holder must be the same person, and the card must display the cardholder’s name. Depending on the insurance type you choose, a pre-authorised deposit of varying amounts will be charged to your credit card.
Can I return the car to a different location?
Yes, you have the flexibility to return the car to a different location between our branches in Auckland, Christchurch, Wellington, and Queenstown, subject to vehicle availability. Please note that additional fees may apply for one-way rentals.
What happens if I need to return my car before the agreed-upon date?
If you return your vehicle before the scheduled date, no refund will be issued for the unused portion.