1
Follow the Exit Signs
After collecting your luggage
After collecting your luggage, follow the airport signs for Exit. Continue towards the exit located opposite the Check-in counters.
Queenstown Airport Pick-up & Return Guide
Welcome to A Rentals Queenstown Airport. This guide provides step-by-step instructions to help you find our airport shuttle pick-up point, collect your rental vehicle, and return it at the end of your trip. Please review the information below before arriving at Queenstown Airport.
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Free Airport Shuttle
We provide a complimentary airport shuttle between Queenstown Airport and our rental branch. After arriving at the designated Transfers pick-up point, please contact us to arrange your transfer.
Complimentary shuttle service -
Branch Opening Hours
Our Queenstown Airport branch is open daily from 8:30 AM to 7:00 PM. Our complimentary airport shuttle operates from 8:30 AM to 6:30 PM.
Daily: 8:30 AM – 7:00 PM -
After-hours Pick-up & Return
Vehicle pick-up and return outside normal branch opening hours are available by prior arrangement. Please notify us at least 24 hours in advance. An additional NZD $65 fee applies.
Advance arrangement required
Arriving at Queenstown Airport? Follow our step-by-step airport pick-up instructions below to locate the Transfers shuttle pick-up point. View airport pick-up instructions →
Queenstown Airport Pick-up Instructions
Arriving at Queenstown Airport? Follow our three-step guide below to find the designated Transfers shuttle pick-up point. Once you arrive, contact A Rentals to arrange your complimentary shuttle transfer to our Queenstown branch.
Queenstown Airport Shuttle Pick-up
Follow these three steps to reach the Transfers pick-up point at Queenstown Airport.
2
Walk to the Transfers Area
Exit the terminal and follow the walkway
Leave the terminal through the Exit opposite the Check-in counters. Then go straight and turn right to reach the Transfers area.
3
Meet A Rentals Shuttle
Transfers pick-up point
Upon arriving at the Transfers pick-up point, please contact us. We will send a shuttle to pick you up and take you to our Queenstown branch for vehicle collection.
☎ Call Shuttle: 09 600 6660Complimentary airport shuttle: 8:30 AM – 6:30 PM. View operating hours and after-hours information.
Important: Please call A Rentals at 09 600 6660 when you reach the Transfers pick-up point. Our team will arrange your transfer to the Queenstown branch.
Queenstown Airport Return Instructions
Returning your rental vehicle at Queenstown Airport? Follow these three simple steps to return your vehicle and get to the airport.
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Drive to Our Branch
Please return your vehicle to our Queenstown Airport branch at 77 Glenda Drive, Frankton, Queenstown 9371 .
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Park & Return the Keys
Please park your vehicle in our parking lot and return the keys to a member of our staff.
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Take the Airport Shuttle
Once our staff has completed the vehicle inspection, you can take our shuttle to Queenstown Airport.
Complimentary airport shuttle: 8:30 AM – 6:30 PM. Branch operating hours are 8:30 AM – 7:00 PM. View operating hours and after-hours information.
Important Information
Please check our operating hours and airport shuttle service hours before your pick-up or return.
Before You Arrive
Branch Operating Hours
8:30 AM – 7:00 PM
Complimentary Airport Shuttle
8:30 AM – 6:30 PM
Please note: Branch operating hours and complimentary airport shuttle service hours are different. The branch is open until 7:00 PM; complimentary airport shuttle service operates until 6:30 PM.
After-hours pick-up and return: To arrange for pickup or drop-off outside of standard hours, please notify us at least 24 hours in advance, and a fee of $65 will apply.
Pick-up & Return FAQs
Find answers to common questions about collecting and returning your rental vehicle.
Does A Rentals provide airport shuttle services?
All A Rentals locations are near the airport, and we offer complimentary airport shuttle services during office hours (8:30 AM – 6:30 PM).
Is it possible to pick up or drop off the car outside of office hours?
Yes, it is possible. To arrange for pickup or drop-off outside of standard hours (8:30 AM – 7:00 PM), please notify us at least 24 hours in advance, and a fee of $65 will apply.
What are the requirements for a driving licence when hiring a car?
To hire a car, you must hold a valid, full driving licence. If your licence is not in English, you will need to provide an NZTA-approved translation or an International Driving Permit alongside your original licence. You must present a physical copy of these documents when picking up your rental car.
You must present your original physical driver licence when picking up your rental car and carry it at all times while driving in New Zealand. The New Zealand Police may require the original licence to verify its validity.
For more information on Digital Driver Licences:
What are the credit card requirements when renting a car? Do I need to pay a deposit?
The primary driver needs a valid Visa or Mastercard credit card. According to our policy, the renter, driver, and credit card holder must be the same person, and the card must display the cardholder’s name. Depending on the insurance type you choose, a pre-authorised deposit of varying amounts will be charged to your credit card.
Can I return the car to a different location?
Yes, you have the flexibility to return the car to a different location between our branches in Auckland, Christchurch, Wellington, and Queenstown, subject to vehicle availability. Please note that additional fees may apply for one-way rentals.
What happens if I need to return my car before the agreed-upon date?
If you return your vehicle before the scheduled date, no refund will be issued for the unused portion.